Privacy Policy

Last Updated: 07-10-2024

TABLE OF CONTENTS:

• INTRODUCTION
• INFORMATION WE COLLECT
• HOW WE USE YOUR INFORMATION
• SHARING & DISCLOSURE
• OTHER IMPORTANT INFORMATION
• YOUR RIGHTS
• SECURITY
• CHANGES TO THIS PRIVACY POLICY
• CONTACT US

1. INTRODUCTION

Thank you for being a part of WohnFem! Your privacy and trust are crucial to us, and we’re committed to protecting your personal information. The information you share with us allows us to build a safe and supportive community for women looking for homes, roommates, and more. Our privacy team ensures your data is handled securely and respectfully across our platforms and services.

This Privacy Policy outlines how we collect, use, process, and disclose your personal information in connection with your use of the WohnFem Platform, and the Payment Services. Please read this policy carefully to understand our practices.

1.1 Definitions

Any undefined terms used in this Privacy Policy (e.g., “Listing” or “WohnFem Platform”) have the same meaning as in our Terms of Service (“Terms”).

1.2 Data Controller

When this policy mentions “WohnFem,” “we,” “us,” or “our,” it refers to the WohnFem entity responsible for your data under this Privacy Policy (the “Data Controller”).

1.3 Applicability to Payments

This Privacy Policy also applies to Payment Services provided by WohnFem as outlined in the Payments Terms of Service. When using Payment Services, you will provide information to one or more WohnFem Payments entities, which act as Data Controllers (the “Payments Data Controller”).

2. INFORMATION WE COLLECT

We collect three main types of information:

2.1 Information You Provide

• Account Information: When you create a WohnFem account, we collect your name, email address, and date of birth.
• Profile Information: If you choose to use certain features (like creating a listing), we may ask for additional details like address, and profile picture.
• Identity Verification: To maintain a safe community, we may ask for images of your government-issued ID, passport, or other authentication details.
• Payment Information: Certain features require financial details (e.g., bank account or credit card) to process payments via WohnFem Payments.
• Communication with WohnFem: We collect information when you communicate with other members or us.

2.2 Additional Information You Choose to Give

• Optional Profile Details: You can add more details to your profile (like preferred language, city, and personal description), which may be publicly visible.
• Contacts: You may import your address book to invite others to join WohnFem.
• Other Information: You can provide more information by filling out forms, responding to surveys, posting on communities, or sharing experiences.

2.3 Information Collected for Payment Services

• Payment Details: To use payment services, you may be asked for financial information like your bank account, credit card, or PayPal account details.
• Identity Verification: For certain transactions, we may ask for your ID, address, and phone number.

2.4 Information Automatically Collected

• Location & Usage: We collect data like your location (if enabled), usage patterns, device information, and IP address.
• Cookies & Tracking: WohnFem uses cookies and similar technologies to enhance your experience and collect information for analytics and marketing.

3. HOW WE USE YOUR INFORMATION

We use, store, and process personal information to:

Provide, Improve, and Develop the WohnFem Platform. We may use the personal information to provide, improve, and develop the WohnFem Platform such as to:

• enable you to communicate with other Members,

• operate, protect, improve, and optimize the WohnFem Platform and experience, such as by performing analytics and conducting research,

• provide customer service,

• send you service or support messages, updates, security alerts, and account notifications,

• if you provide us with your contacts’ information, we may process this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection,

• to operate, protect, improve, and optimize the WohnFem Platform,

• enable your use of our enterprise products.

Create a Trusted Environment: Detect fraud, conduct security checks, verify identities, and enforce policies.

Marketing & Communication: Send promotional content based on your preferences (you can opt-out at any time).

3.1 Payments & Fraud Prevention

We process payments, conduct security investigations, and comply with laws like anti-money laundering.

4. SHARING & DISCLOSURE

4.1 Advertising & Social Media

With your consent, we may share your information with social media platforms like Facebook or Google for advertising purposes. If you'd prefer not to share your data this way, please let us know at support@wohnfem.com.

4.2 Sharing Between Members

To facilitate interactions, we may share details like your name, profile, and contact information with other members (e.g., when booking a room).

4.3 Public Information

Some of your profile details and listings may be visible publicly, including in search engines or third-party sites affiliated with WohnFem.

5. OTHER IMPORTANT INFORMATION

For your safety and to enhance your experience on WohnFem, we may review, scan, or analyze communications sent through our platform, including messages between members. This is done to prevent fraud, ensure compliance with our terms, and improve our services. Here’s how we approach it:

• Fraud Prevention & Security: We may review messages to detect suspicious activity, such as attempts to exchange personal contact information outside the platform or messages that may violate our community guidelines.
• Service Improvements: We use automated tools to analyze communication patterns to enhance platform functionalities. In some cases, manual review may occur, such as in situations requiring customer support or fraud investigation.

Please note that we do not analyze your communications for third-party marketing purposes, nor do we sell reviews or analyses of your conversations.

The WohnFem platform may include features or services provided by third-party partners, such as payment gateways, map services, or other tools. Some key examples include:

• Payment Processing: We may use secure third-party payment processors to handle transactions, such as rent payments or membership fees.
• Location & Mapping Services: For location-based services (e.g., Google Maps/Earth), your interactions are subject to the privacy policies of those third-party services.

When you interact with these partners, the information shared may be governed by their own privacy policies in addition to ours. We encourage you to review their policies before engaging with these services.

To maintain a safe and legally compliant platform, WohnFem may disclose your personal information if required by law or under certain necessary circumstances, such as:

• Compliance with Legal Obligations: To respond to legal processes, government requests, or enforceable claims.
• Risk Prevention & Protection: To investigate or prevent potential fraud, security incidents, or breaches of our policies that may expose us, you, or others to harm.

If disclosure is necessary to protect vital interests or in connection with a legitimate legal request, WohnFem may act to prevent harm or legal liability. We strive to be transparent about such actions whenever possible.

5.1 Protecting Children’s Data

WohnFem's platform and services are not directed toward children under the age of 18, and we do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such information, we will take immediate steps to delete it. If you believe a minor has provided personal information, please contact us at support@wohnfem.com.

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6. YOUR RIGHTS

Consistent with applicable law, you may exercise any of the rights described in this section before your applicable WohnFem Data Controller. See here for information on data subject rights requests and how to submit a request. Please note that we may ask you to verify your identity and request before taking further action on your request.

6.1 Access & Manage Your Data

You can view, update, or correct your personal details anytime by logging into your WohnFem account and navigating to your profile settings. If you've connected your account with third-party services like Facebook or Google, you can change those settings through your WohnFem account.

6.2 Correcting Information

If any personal information is inaccurate or incomplete, you have the right to ask us to correct it. While many updates can be made through your profile settings, please reach out to us directly if you need help correcting specific details.

6.3 Data Access & Transfer

Depending on where you’re located, you may have the right to request a copy of your personal data or ask us to transfer it to another platform. We aim to make this process easy for you—just reach out to us to make a request.

6.4 Retain & Delete Data

We generally retain your personal data for as long as necessary to provide our services and comply with legal obligations. However, if you'd like to delete your WohnFem account and all associated data, you can make a deletion request in your settings. Remember:

• Shared Information: Any content shared publicly (like community posts) may still be visible after account deletion, but will no longer be associated with your identity.
• Legal Compliance: Some data may be retained for tax, legal, or compliance purposes.

6.5 Limit or Withdraw Your Consent

If at any time you wish to withdraw your consent for us to process your data (such as for marketing purposes), you can do so by updating your account settings or contacting us directly. However, please note that withdrawing consent may limit certain features or functionality on the platform.

6.6 Right to Object & Complain

In certain situations, you may have the right to object to how we process your data (e.g., for marketing or profiling). If you feel your data rights are not being respected, you can reach out to our Data Protection Officer. We take complaints seriously and will work quickly to resolve your concerns.

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7. SECURITY

At WohnFem, we use a variety of security measures to keep your data protected:

• Encryption: We use encryption technology to keep your information secure when it's stored and transferred.
• Access Controls: Only authorized personnel have access to your data, and we regularly review access rights to ensure they are up-to-date.
• Continuous Monitoring: We monitor our systems to detect and respond to any suspicious activity, protecting your data from unauthorized access or breach.

Your Role in Security:
You play an important role in keeping your account safe. Use a strong password and avoid sharing your login details with others. If you notice any unusual activity in your account or suspect that your credentials may have been compromised, please let us know right away so we can help secure your information.

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8. CHANGES TO THIS PRIVACY POLICY

We may occasionally update this Privacy Policy to reflect new features, changes in laws, or improvements in our practices. If we make any significant changes, we'll notify you via email and in-app messages at least 30 days before the updated policy goes into effect.You'll also have the chance to review the changes and decide whether you want to continue using WohnFem under the new policy. If you do not agree with the updated policy, you have the right to close your account before the policy becomes effective. By continuing to use WohnFem after changes take effect, you indicate your acceptance of the revised Privacy Policy.

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9. CONTACT US

If you have any questions or complaints about this Privacy Policy or WohnFem information handling practices, you may email us at the email addresses provided in the relevant sections above or contact us via mail at: support@wohnfem.com

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